Technical Support Information Worksheet

This section provides a worksheet for obtaining technical support.

If the troubleshooting information does not solve your problem, use the following table to collect information that you need to communicate to Oracle Service.

System Configuration Information Needed	Your Information
Service contract number
System model
Operating system
System serial number See Locating the System Serial Number.
Peripherals attached to the system
Superuser password
Summary of the problem and the work being done when the problem occurred
IP address
Server name (system host name)
Network or Internet domain name
Proxy server configuration
Email address and phone number for you and a secondary contact
Street address where the system is located