In Oracle BPM Worklist, messaging channels represent both physical channels, such as business mobile phones, and also email client applications running on desktops. Specifically, Oracle BPM Worklist supports the following messaging channels:

• EMAIL

• IM

• MOBILE

• SMS

• WORKLIST

Note the following about message channels:

• Addresses for messaging channels are fetched from the configured identity store.

• SMS and MOBILE notifications are sent to the mobile phone number.

• No special notification is sent when the messaging channel preference is WORKLIST. Instead, log in to Oracle BPM Worklist to view tasks.

• EMAIL is the default messaging channel preference when a preferred channel has not been selected.

You can use Available Channels to view, create, edit, and delete messaging channels.