How to Create Custom Notification Headers

Some task participants may have access to multiple notification channels. You can use custom notification headers to enable this type of participant to specify a single channel as the preferred channel on which to receive notifications.

To create custom notification headers:

In the Notification header attributes section of the Advanced tab of the Notification section of the Human Task Editor, create custom notification headers that specify the preferred notification channel to use (such as email, IM, or SMS). The human workflow email notification layer provides these header values to the rule-based notification service of the Oracle User Messaging Service for use.

For example, set the Name field to deliveryType and the Value field to SMS.

The rule-based notification service is only used to identify the preferred notification channel to use. The address for the preferred channel is obtained from Oracle Identity Management. The notification message is created from the information provided by both services.

For more information, see How to Send Task Attachments with Email Notifications.