Configuring Alias for Notification Email ID

You can configure an alias for incoming mail notifications. For example, you can configure the sender email ID to be the department name instead of the email ID of the sender.

You can set the alias at both global level for all tasks and also for individual tasks.

Configuring Alias for all Tasks

To configure alias for all tasks:

  1. Click your user or login name in the top right corner.

  2. Select Administration.

  3. Scroll to Notification section.

  4. Select from the three options:

    • Email "From:" Display Name: Provide an alias to the sender email ID in the field. The text field is limited 90 characters.

    • Submitter: Send notification using Submitter ID.

    • Previous Approver: Send notification using ID of previous approver.

  5. Click Save.

Configuring Alias for Individual Tasks

When you configure sender’s name for an individual task, it overrides the global sender name configuration. To configure sender’s name for an individual task:

  1. Click your user or login name in the top right corner.

  2. Select Administration.

  3. Click Task Configuration.

  4. Select the task that you have created under Tasks to be Configured section on the left panel.

  5. Click Notifications option in the main panel.

  6. Expand More.

  7. Select from the three options:

    • Not Applicable: Not Applicable option is selected by default. If you do not modify, the sender name that is configured at global level is used as display name.

    • Email "From:" Display Name: Provide an alias to the sender email ID in the field. The text field is limited 90 characters.

    • Previous Approver: Send notification using ID of previous approver.

  8. Click the Save button next to Tasks to be Configured.

Note:

  • If Previous Approver option is selected, display name of previous approver is used. If display name is not available, ID is used. If there is only first approver and no previous approver in the approval chain, the submitter ID is used as alias name.

  • If no alias is given, Previous Approver is selected by default and if there is no previous approver, the submitter name is displayed.

  • If alias is updated but the bpm-services.jar does not have permissions to write to the MBean, alias does not appear in the mail notifications.