1. Administering Oracle Universal Authenticator
  2. Troubleshooting
  3. Viewing Oracle Universal Authenticator Logs

Viewing Oracle Universal Authenticator Logs

The following sections show how to view logs for debugging issues with Oracle Universal Authenticator (OUA).

Viewing DRSS Logs

Administrators can check the oua-drss pod logs to find and troubleshoot any underlying errors for issues such as user login problems. To check the pod logs, run the following on the Kubernetes cluster:
kubectl logs <RELEASE-NAME>-oua-drss-<pod> -n <namespace>

Viewing OUA Client Application and SSO Browser Extension Logs

To view the logs for the OUA Agents and SSO Browser extension on the Microsoft Windows computer:
  1. Open the Event Viewer using Windows Search.
  2. In the left navigation pane, select Event Viewer > Application and Services Logs.
  3. The following Agent logs are then available:
    • OUADesktopHelper: Desktop agent logs.
    • OUAUpgradeAgent: Device software management and upgrade logs.
    • OUABrowserExtensionNativeApp: SSO Browser extension logs.
For more detailed logs, you can also view the following log files:
  • OUADesktopHelper- C:\Program Files\Oracle\Oracle Universal Authenticator\LogsDesktopHelper
  • OUAUpgradeAgent - C:\Program Files\Oracle\Oracle Universal Authenticator\LogsUpgradeAgent
  • OUABrowserExtensionNativeApp: - C:\Program Files\Oracle\Oracle Universal Authenticator\LogsBrowserExtensionNativeApp

Viewing OUA Client Application Runtime Logs

OUA client application runtime logs are available at C:\CredProv\CredProv_<seqNo>.log.