1. Administering Oracle Identity Governance
  2. Diagnostics and Troubleshooting
  3. Browser Specific Known Issues

Browser Specific Known Issues

Sometimes, Chrome browser shows unresponsive error when clicking on some buttons. Even the pop-up screen do not show. This error happens in a windows platform on few occasions.

Solution: This issue is specific to Chrome browser. The page becomes unresponsive when the zoom is set to 100%. You must increase the screen zoom to more than or less than 100 by clicking on the 3 dots (...) and select 'Zoom'.

To ensure that the zoom is set to 100% for high DPI (4k) monitors: https://ahipacs.americanhealthimaging.com/webhelp5/languages/en-us/content/html/Ensuring_the_Browser_Zoom_Factor_is_100_Percent.htm.
  1. Right-click the Chrome shortcut.
  2. Select Properties.
  3. In the Target field, add /force-device-scale-factor=1 after the existing path.
  4. Click Apply.