1. Using Oracle GoldenGate Maximum Availability Hub on Oracle Cloud Marketplace
  2. Get help
  3. Submit a Service Request

Submit a Service Request

You can raise a service request with My Oracle Support if you need help resolving issues when working with Oracle GoldenGate Maximum Availability Hub.

My Oracle Support is a customer portal that offers product services through various support tools and contains a repository of useful information, where you can find solution to your issue. To create a service request on My Oracle Support, you must have:

  • A Support Identifier which verifies your eligibility for Support services
  • A My Oracle Support account
  1. Access My Oracle Support at https://support.oracle.com/.
  2. Click the Service Requests tab.
  3. Click Create Technical SR, and then complete the fields as follows:
    1. Enter the Problem Summary, with as much detail as possible.
    2. Enter the Problem Description, with as much detail as possible.
    3. Enter the Error Codes, if applicable.
    4. In the Where is the Problem section, click the Software tab.
      1. For Product, select Oracle GoldenGate.
      2. Complete the rest of the fields as needed.
      3. For Problem Type, select GoldenGate on OCI (Oracle Cloud Infrastructure) Marketplace connecting to Oracle Database or non-Oracle, depending on your set up.
      4. Enter the Support Identifier.
      5. Select Yes for Is your software running on Oracle Cloud Infrastructure.
      6. For Cloud Infrastructure Product, select the appropriate option.
    5. Select the Severity, and then click Next.
    6. Complete the contact information fields, and then click Create SR.