If you encounter an error during installation:

• Read the Oracle Fusion Middleware Release Notes for the latest updates. The most current version of the release notes is available on the Oracle Technology Network (OTN) at:

  http://www.oracle.com/technetwork/documentation/index.html#middleware
  

• Verify your system and configuration is certified. Refer to the System Requirements and Supported Platforms for Oracle Fusion Middleware document on the Oracle Fusion Middleware Supported System Configurations page:

  http://www.oracle.com/technetwork/middleware/ias/downloads/fusion-certification-100350.html
  

• Verify your system meets the minimum system requirements. Refer to the System Requirements and Specifications document:

  http://www.oracle.com/technetwork/middleware/ias/downloads/fusion-requirements-100147.html
  

• If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.

• If an error occurred while the installer is copying or linking files:

  1. Note the error and review the installation log files.

  2. Remove the failed installation by following the steps in: .

  3. Correct the issue that caused the error.

  4. Restart the installation.

The installation and configuration log files contain useful information to help troubleshoot any issues you may encounter. For more information about these log files and their contents, see Configuring Installation and Configuration Log Files in Installing Software with the Oracle Universal Installer.

If this appendix does not solve the problem you encountered, try looking for a solution on My Oracle Support (formerly OracleMetaLink):

https://support.oracle.com/

If you are unable to find a solution for your problem, open a service request.