2 Release Notes 25.9.1

NetSuite for Government Utility Billing 25.9.1 Release Notes

Revision Date: September 15, 2025

Important:

This document summarizes the changes to NetSuite for Government Utility Billing between 25.9.1 and the previous release. These release notes are subject to change every week.

NetSuite for Government Utility Billing Version 25.9.1 – Release Date September 15, 2025

Customer cloud services(CCS):
  • Introduced a change to the PDF bill. If a bill is identified as a closing bill (i.e., a final bill), a note will be displayed on the bill indicating 'FINAL BILL'.
  • Updated CCS program logic to handle move-in/move-out requests from Iowa American Water file, applying specific rules to determine customer type.
  • Added Accounts Payable extract to interface with NetSuite for processing customer refunds.
  • Updated County Parcel file upload process to handle missing values in the incoming file.
Citizen Portal:
  • Resolved issue where Login button was disabled when using a password manager, ensuring button remains functional.

Employee Portal:

  • Employee Portal now includes email notification telemetry statistics.
  • Introduced email monitoring for Bill and Letter notifications sent from CCS, including sent, bounced, and delivered emails.
  • Enhanced user experience with updated UI and navigation for In-app Navigation, Agency Detail, and associated feature and template pages.
  • New Employee Portal page to store merged PDF files for bulk bills: one for 2-page bills and one for 3+ page bills, streamlining printing for bill vendors.
Various Fixes and Performance Improvements