Troubleshoot
- What if users have problems working in a live study?
If users run into problems while working in a live study, these troubleshooting tips will help you get everyone back on track. - A site user receives a message that a subject's age couldn't be calculated
When a study contains an age question, and an error appears about the age not being calculated, the site user can continue attempting to enter the subject's date of birth. If the age still can't be calculated, you should contact Life Sciences Support. - I need to correct a multiple choice question in a live form
- I step away and then can't work in Oracle Clinical One Platform anymore
Your session might have timed out. Close your browser, and sign in again. - More troubleshooting help
If you run into issues while verifying a study, working in a live study, randomizing subjects, dispensing kits, reconciling kits, or running reports, these troubleshooting tasks can help. - Error Messages in retired and re-activated vendor lab
When you retire and then re-activate a vendor lab with previous institution information, an error message will appear You must clear all data in the lab form before you can clear the lab selection.
Parent topic: Reference information