Activate a study

As a study creator, after creating your study in the application, you must create a Change Request in Oracle Life Sciences Support Cloud to activate the study.

Only after a study is activated in the Oracle Cloud, can the study team begin their work in the study. If you do not submit this Change Request, errors will occur when any user attempts to perform a task in the study.

Note:

The study designer can start designing the study at any time, even before this ticket is entered and resolved.

  • Make sure you have a single sign-on account and that you specified a password for your Support Cloud account. For more information, see Specify a password for Support Cloud.

    Create a study in Oracle Clinical One Platform. For step-by-step instructions, see Create a study.

Create a Change Request:

  1. Determine whether the study has been activated and a database has been created for it.
    • If you signed a contract for one study, the study database is already set up, the study is activate, and you can start testing it at any time.
    • If you signed a capacity contract, the study database is set up for the first study. For all other studies, you must create a Change Request in Support Cloud so that the database can be created. After the ticket is resolved, the study is active and you can start testing it.
  2. To navigate to the Oracle Life Sciences Support Cloud.
  3. In the upper-right corner of the screen, click Create Request.
  4. On the newly loaded page, click Complete a new installation.
  5. Fill-in the following fields:
    Field Description

    Summary

    In this field, enter Clinical One Study Provisioning <study> for <ShortOrgId>-clinicalone.oraclecloud.com.

    Note: Replace <study> and <ShortOrgId> with the exact values as created in the Service Activation Request (SAR).

    Severity

    Select High.

    Description

    In this field, enter Please provision a Clinical One Study for customer <customer> and study <study>.

    Note: Replace <study> with the exact value as created in the Service Activation Request (SAR). Use copy and paste to get the study name from the SAR to prevent any typos or discrepancies.

    Category
    Select the following options, one by one:
    • Change - Cloud Environment
    • Application
    • Setup

    Oracle Internal

    Select No.

    Customer

    Select the organization that you are a part of.

    Product

    Select Clinical One.

    Business Service

    Select Clinical One - <customer name>.

    Environment

    Select Prod / Live.

    Implementation Window

    Typically, you would select As Soon As Possible.

    Date Required By

    Select a specific date by which the study must be activated.

    Action

    Select either Study Provisioning or Capacity.

    Tick if sFTP path is not applicable for this request

    Select the checkbox for this option.
  6. If required, click Choose file and attach a file from your computer that would help with identifying the study that must be activated,
    This is an optional step.
  7. In the Additional Contacts field, include the email addresses of other team members or Oracle representatives who must be aware of the updates related to your study's activation.
    This is an optional step.
  8. After receiving the email that your study has been activated, inform the study team that the study designer can start testing the study at any time.

    Note:

    Within 1 or 2 business days of submitting the ticket, look for an email from Oracle HSGBU Support (oracle_hsgbu_support@custhelp.com) with a subject of Support Incident <incident number> has been closed.

Parent topic: Before you configure a study