Change Request (CR) creation details

Follow these steps to request the creation of two (2) CTMS integration users. Use the credentials of one user to configure the test integration and the other to configure the production instance.

The username and password for each user are provided after each ticket closes, enabling you to create credentials and update the integration templates.

  1. Log into Oracle Life Sciences Support Cloud.
  2. Select Create Request in the upper right, then select Change Request.
  3. Select the Make a post go live change tile.
  4. Complete the following fields.

    Table 2-7 Change Request field completion details

    Field Details
    Summary Oracle Siebel CMTS integration setup for <enter customer name> in <enter UAT or PROD>.
    Severity Medium
    Description I am requesting the implementation of Oracle related tasks for the Oracle Siebel Clinical Trial Management (CTMS) integration for <enter customer name> in <enter UAT or PROD>. When complete please provide the username and password for the CTMS integration user.
    Category Change—Cloud Environment > Application > Configuration > Change
    Oracle Internal No
    Customer Select your company
    Product Siebel CTMS
    Business Service

    Select the applicable environment.

    Example: abc123—uat—siectms or abc123—siectms

    Environment Select UAT or Prod/Live
    Implementation Window As Soon As Possible
    Action Other
    sFTP Path Select the box to the left of Tick if sFTP is not applicable for this request.
    Date Required By Select the next available week day from the calendar.
    Additional Contacts Enter the email addresses, separated by a semicolon, of anyone that needs to be notified of updates to this ticket.
  5. Select Submit in the upper right.

Parent topic: Shared configuration instructions