5 Support
While you are fully in charge of reviewing new features in the Release Assessment Environment, you can always contact Oracle Life Sciences Support to help with any issues that arise during your assessment process.
Ticketing details
Enter a Support Request using the following details.
- Log in to Oracle Life Sciences Support Cloud.
- Select Create Request in the upper right corner, then select Support Request.
- Complete the fields as defined below.
Table 5-1 Ticketing information
| Field | Description |
|---|---|
| Summary | Provide a brief summary of the issue. |
| Description | Provide all necessary issue details to aid the support engineers. This should include your first name, last name, email address and current study role assigned as well as any other relevant details. |
| Severity | 3 - Medium |
| Issue Category | Select the category that best describes your issue. |
| Customer | Customer name |
| Product | Clinical One |
| Business Service | Clinical One - customer name |
| Environment | Assessment |
If you would like to implement new features in your Production studies work with your study build team to make changes once this Oracle Clinical One Platform release is available.
If you require additional studies, above the standard Release Assessment Environment offering a separate tenant can be purchased. For more information please reach out to your Oracle sales representative.