Use Guest Messages to send messages to individual guest reservations or to a selected group of reservations, such as those linked to a block. You can maintain an unlimited number of messages on a reservation, mark the messages as received or not received, print the messages in a customizable format for delivery to the room, or send the message through SMS to the guest's mobile number (Available when the Text Message Handling OPERA Control is active, and requires a subscription with an SMS service provider and ). With the appropriate interfaces, the messages trigger the message-waiting lamp on the in-room telephone or the messages are sent directly to the in-room video system so guests can view them on their TV screens (if your property has an in-room video interface for guest messaging).

Viewing Guest Messages

1. From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Guest Message.

2. Enter search criteria and click Search.

3. Click [+] in the message card to expand the message details.

   Note:

   The status of the message appears on the message card.

 Adding Guest Messages

1. From the OPERA Cloud menu, select Bookings, select Reservations Workspace, and then select Guest Messages.

2. Click New and complete the following fields:

   1. Recipient: Search and select the reservation(s) of the person to receive the message. Click Select.

      Note:

      Click Modify Search Criteria to modify the reservation search criteria. For example, filter on block code to add the same message to all reservations linked to a group block.

   2. Print Message: Select check box to print a copy of the message (see ‘Printing a Message’ task below).

   3. Room: Select check box to send the message to the guest's room phone and/or video (the specific method depends on the messaging interface being used at your property).

   4. Text: Select check box to send a text message. (Available when the Text Message Handling OPERA Control is active).

   5. Name: Enter name of the caller to populate to Guest Messages.

   6. Company: Enter the company of the caller to populate to Guest Messages.

   7. Contact Info: Enter the contact details for the caller, to populate to Guest Messages.

   8. Guest Message: Enter the message details.

3. Click Save.

 Editing Guest Messages

1. From the OPERA Cloud menu, select Bookings, select Reservations Workspace, and then select Guest Messages.

2. Enter search criteria and click Search.

3. Click the vertical ellipsis Actions menu, for the message and select Edit.

4. Update the message.

5. Click Save.

Deleting Guest Messages

1. From the OPERA Cloud menu, select Bookings, select Reservations Workspace, and then select Guest Messages.

2. Enter search criteria and click Search.

3. Click the vertical ellipsis Actions menu, for the message and select Delete.

 Printing Guest Messages

1. From the OPERA Cloud menu, select Bookings, select Reservations Workspace, and then select Guest Messages.

2. Enter search criteria and click Search.

3. Click the vertical ellipsis Actions menu, for the message and select Print.

   1. Preview: Click to preview a PDF of the message and print the message using a local printer.

   2. Email to Print: Select to send the message to an email addressable printer where it can be printed.

4. Click Process.

 Sending Guest Messages as SMS Text Message

When the Text Message Handling OPERA Control is active, and integrated with an SMS service provider, you can send messages through SMS to a guest's mobile phone.

1. From the OPERA Cloud menu, select Bookings, select Reservations Workspace, and then select Guest Messages.

2. Enter search criteria and click Search.

3. Click the vertical ellipsis Actions menu, for the message and select Send Text Message.

4. Select a mobile phone number from the list.

5. Click New/Edit Mobile to add or edit the mobile number on the profile.

6. Click Send Text Message to send the message as an SMS.

Updating Guest Messages Status to Delivered

1. From the OPERA Cloud menu, select Bookings, select Reservations Workspace, and then select Guest Messages.

2. Enter search criteria and click Search.

3. Click the vertical ellipsis Actions menu, for the message and then select Mark as Delivered.