Checking Out Reservations

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Note:

For day-use reservations accommodation charge and taxes will be auto-posted on first time entry to the billing screen.

When the Back-to-Back Handling for Linked Reservations OPERA Control is active and a due out reservation has a back-to-back arrival reservation, you are prompted to check-in the arriving reservation. Select Continue button to navigate to check-in screen and complete the check-in. For more information, see Checking in Reservations.

Note:

 This prompt does not appear for Scheduled check-out, Mass Check-out and Auto Check-out scenarios.
  1. From the OPERA Cloud menu, select Front Desk, select Departures.

    Note:

    You can also open Departure Search from the Expected Departures figure on the Departures Tile on a dashboard page.
  2. Enter search criteria, then click Search.

    Note:

    When the Discrepant Room OPERA Control is active you view Skip discrepant reservations by selecting the Skip Rooms Only checkbox.
  3. Select a reservation from the search result, then click the Check Out button or click I Want to. . . and select Check Out.
  4. Depending on the Cashier, check out Workflow Preference setting. For Billing:
    1. You can review and post additional charges or rebates using Post Charge:
    2. Click Check Out to settle window balances.
    3. For Folio Settlement:

      1. Enter payment details for each window defaults based on payment details in routing instructions.

      2. Click Settle and Send Folio to post payment and generate a folio.

      3. Repeat for balance in other Billing windows.

      4. When the balance is zero for all windows, click Checkout Now. To schedule a checkout, click Schedule Checkout For more information, see Scheduling a Checkout.

    4. To Checkout:

      1. Click I Want to, click Post Charges to post charges to the reservation account.

      2. Click I Want to, click Go to Billing to navigate to the Billing page.

      3. Enter payment details for each window, it defaults based on payment details in routing instructions.

      4. Click Settle and Send Folio to post payment and generate a folio or Settle Folio to just post the payment.

      5. Repeat for balance in other Billing windows.

    5. When the balance is zero for all windows, click Checkout Now.

Parent topic: Departures and Checkout