Redeeming Loyalty Awards for Payment (Pay with Points)

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With an Oracle Hospitality OPERA Cloud Service, Loyalty subscription and the Loyalty Payment Award OPERA Control active, or with an Oracle Hospitality OPERA Cloud Foundation subscription and the Loyalty Membership Configuration and Loyalty Payment Award OPERA Controls active and integrated with the OPERA Customer Loyalty Tracking Cloud Service, member award points can be redeemed for payment towards a reservation account balance; offered based on specific validity dates, the member's tier or level, and other factors.

Point redemption is posted as a rebate charge on the reservation account. For more information, see Manage Billing.

Once redeemed, the Points Available value in profile membership is updated to show the deduction in points. The global membership exchange rate is used to convert the property currency to the central currency to determine the number of award points deducted. An Award record is also created in the profile membership. For more information, see Managing Profile Membership (Loyalty Cloud Service).

Posting Payment Award to Reservation Accounts

To redeem a payment award, the billing window must be linked to the profile with the primary loyalty membership and an available points balance sufficient to cover the redeemed amount. The points/amount entered cannot exceed the Maximum Points to Pay / Maximum Amount Allowed.

From the OPERA Cloud menu, select Front Desk, then select In House or Departures.
Enter search criteria, then click Search.
Select the reservation in the search results, then click I Want To . . . and select Billing.
Select the billing window (1-8).
Click Award Points and complete the following:
1. Award Type: Select a value from the list.
2. The Transaction Code, Maximum Points to Pay, and Maximum Amount Allowed details are updated.
3. Redeem: Select Points or Amount from the list.
  1. Select Points to redeem a specified number of points.
    1. Points: Enter the number of points to redeem.
  2. Select Amount to enter an amount in the property currency.
    1. Amount: Enter a currency amount; the points to redeem are calculated based on the award type and currency conversion.
  3. Click Post Redemption.

Table 3-2 Redemption / Payment Field Explanations

Redemption	Payment Field Explanations
Billing Windows	Billing windows (sub-accounts) where the Payee has a valid primary loyalty membership are enabled for selection.
Membership Type	The membership type. View Only.
Level	The membership level. View Only.
Name On Card	The name on the membership card. View Only.
Card Number	The membership card number. View Only.
Points Available	The available membership points. View Only.
Currency Code	The property Currency. View Only. Note: If the central currency is different, a conversion for the centrally configured points/amount will take place based on the exchange rates.
Transaction Code	The financial transaction code used for this award type. Field is auto-populate when an Award Type is selected. View Only
Maximum Points to Pay	The maximum amount that can be deducted from the member's points balance. Determined by the configuration of the selected award. View Only.
Max Amount Allowed	The maximum amount that can be deducted from the member's points balance. Determined by the configuration of the selected award. View Only.
Redeem Points	The amount of points to be applied. View Only. If Points is selected in the Redeem field, then this value will be the same as is entered into the Points Amount field. If Amount is selected in the Redeem field, then the points are calculated based on the configuration of the award and currency conversion.
Remaining Points	The member's available points after the point deduction. View Only.
Bill Amount	The bill amount before the point deduction. View Only.
Eligible Bill Amount	When Loyalty Payment Award with Eligible Transactions Control is active, Eligible Bill Amount will display the total value of point redemption eligible transactions posted to the member folio. View Only.
Award Amount	The financial transaction award amount. View Only.
Open Balance	The balance of the bill after the point deduction is applied. View Only.

Reversing Payment Awards Posted to Reservation Accounts

To reverse payment awards posted on reservation accounts, the billing window must be linked to the profile with the Primary Loyalty membership.

Note:

The payment award adjustments can only posted for the full amount of the award redeemed; the Award is cancelled on the member account.

From the OPERA Cloud menu, select Front Desk, then select In-House or Departures.
Enter the search criteria, then click Search.
Select the reservation in the search results, then click I Want To . . . and select Billing.
Select the billing window (1-8).
Select the award redemption posting, then click the vertical ellipsis Actions menu and select Post Adjustment.
1. Reason: Select a reason from the list
2. Reason Text: Enter additional details.
3. Click Process Adjustment.