Using Telephone Operator
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Search for reservation and guest information.
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Manage guest messages for reservations. For more information, see Managing Guest Messages
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Manage reservations traces. For more information, see Managing Reservation Traces
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Manage wake up calls. For more information, see Managing Wake Up Calls.
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Manage guest locators. For more information, see Managing Reservation (Guest) Locators
Tip:
Switch the console view
, which provides quick access
to all reservation details links.
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From the OPERA Cloud menu, select Miscellaneous, select Telephone, then select Telephone Operator.
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Enter search criteria then click Search.
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Select a reservation in the search result.
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To navigate to the reservation, click the Confirmation number in left panel or top section of console view or click I Want To ...., and select Reservation.
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To navigate to the profile, click the Guest Name in left panel or from profile section of console view or click I Want To ...., and select Profile.
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To navigate to Billing, click the Balance in the Billing section or click I Want To ...., and select Billing.
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Table 8-14 Reservation Detail Links
| Reservations | Billing |
|---|---|
| Tickets | |
|
Notifications |
Profile |
| Accompanying Profiles | |
| Traces | Matching Reservations |
Parent topic: Miscellaneous