Room Maintenance enables you to record, view, or resolve maintenance requests for rooms, such as changing a light bulb or repairing a faulty lock, air conditioning unit, or leaky faucet. You can assign maintenance requests to staff according to a staff member’s skills and/or qualifications.

Watch Video

Adding a Maintenance Request

1. Tap to create a maintenance request.

2. Search for and select a room.

3. Select a reason code from the list.

4. Enter additional remarks.

5. To assign the request to a specific user, search for and select the user.

6. Tap Create Maintenance Request to save the request and close the page.

Searching for Maintenance Requests

1. Use the search fields to filter and view existing maintenance requests by entering search criteria and tapping Search.

   Note:

   The Show field is populated with the value “Unresolved” by default.

2. Tap the Show field and select Resolved to view resolved maintenance requests. Select ALL to list both resolved and unresolved maintenance requests.

3. Tap Search to view results.

   Note:

   My (Assigned) Requests appear by default in the search results, listing all maintenance tasks assigned to you.

4. To view all other requests, change your selection to All Requests or Unassigned Requests.

Updating Maintenance Requests

1. Tap a maintenance request to open, view, or update its details.

2. Tap the User field to search for and assign a user to the task.

3. Update the Reason and Remarks as needed.

4. Tap Save to save updates to the request.

5. Tap Delete to delete the request.

Resolving Maintenance Requests

1. Tap a maintenance request to open, view, or update its details.

2. Tap Resolve to update the status to resolved and close the page.