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Room Maintenance enables you manage and resolve maintenance requests such as changing a light bulb , repairing a faulty lock, service a faulty air conditioning unit and so on, for guest rooms.

You can assign maintenance requests to staff according to a staff member’s skills and/or qualifications.

The management of maintenance tasks is also available on the OPERA Cloud Mobile web app.

Adding Maintenance Requests

1. From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.

2. Click New and enter the following details:

   1. Room: Enter or select room(s) from the list.

   2. Reason: Select a reason (type) from the list.

   3. Remarks: Enter descriptive information regarding the maintenance request.

   4. User: Select a user to assign the task to a specific user.

      1. Expected By.: Enter or select a completion date.

3. Click Save.

Editing Maintenance Requests

1. From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.

2. Enter search criteria and click Search.

3. Select a maintenance request from the list and click Edit.

4. Update details.

   Note:

   To assign a request select a User.

5. Click Save.

Deleting Maintenance Requests

1. From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.

2. Enter search criteria and click Search.

3. Select a maintenance request from the list and click Delete.

4. Click Delete to confirm.

Resolving Maintenance Requests

1. From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.

2. Enter search criteria and click Search.

3. Select a maintenance request from the list and click Resolved check box (column).

Generating Maintenance Report

1. From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.

2. Click Vertical Ellipsis, select Report.

3. Update report parameters.

4. Select report destination.

5. Click Process.