00:05

In this video, you will learn how to use  the OPERA Cloud Digital Assistant.

00:09

The OPERA Cloud Digital Assistant is a chatbot  that helps you accomplish a variety of tasks

00:15

using natural language conversations. You can interact with the Digital Assistant

00:20

by using the keyboard or by speaking  through the microphone of the device.

00:25

The digital assistant is available for the  OPERA Cloud desktop and mobile applications.

00:30

Updates made using the digital  assistant are tracked in the

00:34

Changes Log with your user name. At this time, the digital assistant

00:38

is only available in English and only  for one specific property at a time.

00:42

Let's get started. In the lower right,

00:45

click or tap the conversation icon to open  the OPERA Cloud Digital Assistant.

00:50

To clear the content of the previous chat,  click the conversation icon with an X on the

00:55

top navigation bar of the Digital Assistant. To interact with the digital assistant I can click

01:01

the microphone icon and speak through the device  microphone to initiate the conversation.

01:07

Or I can type to initiate the conversation. To turn on the digital assistant's audio reply,

01:13

I can click the speaker icon and the chatbot  responses will be read out loud.

01:18

I can click the speaker icon again  to mute the audio responses.

01:22

In this example, I will use the  keyboard to type the conversation.

01:27

I enter "Hi" and then click the arrow. Now, I see a list of options.

01:33

I click the arrows to scroll  through the available options.

01:37

Now, I can check the following options: tonight's  Maximum occupancy, the expected arrivals for

01:44

today, or the expected departures for today. Next, I can check a room status or update the

01:50

status for a room from clean to dirty. Or I can check in or check out a reservation.

01:57

Now, let's take a look at the  house status statistics.

02:01

In this example, I type arrivals. Now, I see the options to view

02:06

tonight's maximum occupancy, today's  expected arrivals or departures.

02:13

In this example, I tap  expected arrivals today.

02:18

Now, I see the expected arrivals for  today including the property name,

02:22

date, expected number of people and the  number of expected rooms for today's

02:27

arrival reservations. I enter arrivals again,

02:31

and then click tomorrow. Now, I see the expected arrivals for tomorrow.

02:37

Let's check in a reservation. Type check in.

02:41

Next, I select the confirmation number option.

02:44

I enter the confirmation number  and then click the arrow.

02:49

The reservation details display,  and then I click check in.

02:54

Next, a successful reservation  check in message displays for

02:57

room 13. Next,

03:00

I enter "Hi" for a list of available options. I click the arrows to scroll through the options,

03:07

and then click Check Room Status. And then I enter a room.

03:12

Now, I can see the room is dirty and I have the  option to update the housekeeping room status

03:17

or to check another room status. I click update room status

03:22

and then click clean.

03:24

Now, I see Room 13 is updated  and is now clean.