Using the OPERA Cloud Digital Assistant
00:05
In this video, you will learn how to use the OPERA Cloud Digital Assistant.
00:09
The OPERA Cloud Digital Assistant is a chatbot that helps you accomplish a variety of tasks
00:15
using natural language conversations. You can interact with the Digital Assistant
00:20
by using the keyboard or by speaking through the microphone of the device.
00:25
The digital assistant is available for the OPERA Cloud desktop and mobile applications.
00:30
Updates made using the digital assistant are tracked in the
00:34
Changes Log with your user name. At this time, the digital assistant
00:38
is only available in English and only for one specific property at a time.
00:42
Let's get started. In the lower right,
00:45
click or tap the conversation icon to open the OPERA Cloud Digital Assistant.
00:50
To clear the content of the previous chat, click the conversation icon with an X on the
00:55
top navigation bar of the Digital Assistant. To interact with the digital assistant I can click
01:01
the microphone icon and speak through the device microphone to initiate the conversation.
01:07
Or I can type to initiate the conversation. To turn on the digital assistant's audio reply,
01:13
I can click the speaker icon and the chatbot responses will be read out loud.
01:18
I can click the speaker icon again to mute the audio responses.
01:22
In this example, I will use the keyboard to type the conversation.
01:27
I enter "Hi" and then click the arrow. Now, I see a list of options.
01:33
I click the arrows to scroll through the available options.
01:37
Now, I can check the following options: tonight's Maximum occupancy, the expected arrivals for
01:44
today, or the expected departures for today. Next, I can check a room status or update the
01:50
status for a room from clean to dirty. Or I can check in or check out a reservation.
01:57
Now, let's take a look at the house status statistics.
02:01
In this example, I type arrivals. Now, I see the options to view
02:06
tonight's maximum occupancy, today's expected arrivals or departures.
02:13
In this example, I tap expected arrivals today.
02:18
Now, I see the expected arrivals for today including the property name,
02:22
date, expected number of people and the number of expected rooms for today's
02:27
arrival reservations. I enter arrivals again,
02:31
and then click tomorrow. Now, I see the expected arrivals for tomorrow.
02:37
Let's check in a reservation. Type check in.
02:41
Next, I select the confirmation number option.
02:44
I enter the confirmation number and then click the arrow.
02:49
The reservation details display, and then I click check in.
02:54
Next, a successful reservation check in message displays for
02:57
room 13. Next,
03:00
I enter "Hi" for a list of available options. I click the arrows to scroll through the options,
03:07
and then click Check Room Status. And then I enter a room.
03:12
Now, I can see the room is dirty and I have the option to update the housekeeping room status
03:17
or to check another room status. I click update room status
03:22
and then click clean.
03:24
Now, I see Room 13 is updated and is now clean.