1. User Guide
  2. OPERA Cloud
  3. Financials
  4. Cashiering and Finance
  5. Manage Billing
  6. Void Folios

Void Folios

Prerequisites for Void Folios
This feature allows you to void already issued folios; you can only void a folio on the same business date the reservation checks out.
Use the following guidelines when voiding a folio:

  • A folio that contains a Bucket Redemption transaction code cannot be voided.

  • A bill can be voided only on the same business date as it was created.

  • A bill can be voided only if it has not been moved to AR transfer.

  • Once the guest checks out, voiding the bill will reinstate the guest.

  • Void bill removes the bill number from financial postings.

  • Voided bills will show a status of Void and with zero amounts in the Folio_Tax table.

Voiding a Folio

  1. From the OPERA Cloud menu, select Front Desk, then select In house (or Departures).

  2. Enter search criteria and click Search.

  3. Select the reservation in the search result, then click I Want To ... then Billing.

    OR

  4. Click the Balance link for the reservation.

  5. Click I Want To... and select Void Folio.

    1. Select a folio from the displayed list , then click the vertical ellipsis and select Void Folio.

Parent topic: Manage Billing