When the Folio No Reprint OPERA Control is inactive and your role is granted the Reverse Direct Bill task, you can reverse a Direct Bill settlement to an AR account. This may be necessary when the incorrect profile and AR account were selected for the routing instructions or if the AR Account is on credit hold and alternate settlement of the reservation balance is required.

When the Folio No Reprint OPERA Control is active you cannot reverse a Direct Bill settlement; instead a credit bill must be issued from Folio History. For more information, see Credit Bills On Folios.

Reversing a Direct Bill Settlement

1. From the OPERA Cloud menu, select Front Desk, then select In House (or click the figure in the In House tile).

2. Enter search criteria and then click Search

3. In the search result, select the reservation then click I Want to… and select Billing (or click the value in the Balance column).

4. Select the Billing window with the Direct Bill settlement.

5. Click the Code link for the Direct Bill settlement posting.

   1. Click Reverse Direct Bill

      1. Reason: Select a adjustment reason from the list.

      2. Click Reverse.

6. The Direct Bill settlement is deleted and removed from the Billing window.