Discount reasons are used to identify why a flat amount or percentage discount rate discount is applied to a reservation. When the Advanced Discount OPERA Control is active, an Advanced check box is enabled when configuring discount reasons.

These discount reasons are referenced in Auto Attach Element rule configuration to dynamically setup a reservation discount amount based on the rules you configure. The following business logic applies for advanced discount rules:

• Occupancy %:

  Advance Discount Occupancy  = Total Rooms Sold / Total Inventory Rooms.

  • Total Rooms Sold: Includes Day Use, Complimentary, No Show, and Advance Discount reservations.

  • Total Inventory Rooms = Total number of physical rooms configured at your property. Does not subtract Out Of Order (OOO) or Out Of Service (OOS).

• Average Daily Rate (ADR):

  Advance Discount ADR  =  Total Gross Room Revenue - Advance Discount Revenue / Total Rooms Sold.

  • Total Gross Room Revenue = Includes all lodging (type) charges, including No Shows, Day Use, Cancellation fees, Late Checkout fees, Upgrade fees. Does not subtract revenue adjustments (credits). Does not include Advance Discount postings.

  • Total Rooms Sold = Total room sold per business day. Includes Day Use & Points and Cash and No Show reservations. Does not include Complimentary or Advance Discount reservations.

Adding a Discount Reason

1. From the Administration menu, select Booking, select Reservation Management, and then select Discount Reasons.

2. Click New and complete the following fields:

   1. Code: Enter the code you want to assign to a discount reason. For example, ERR, WALK, RG, or MGMT.

   2. Description: Enter a discount reason explanation, such as agent error, walked guest, repeat guest, management decision, and so on.

   3. Display Seq: Enter a number that controls the position of this code in listings. Codes without a sequence number assigned are listed in alphabetical order following codes with a sequence assigned. 

   4. Adding Advance Discount Calculation Rules: Advanced Discount Reasons allow you to configure rule based discounting based on an occupancy range, discount amount, and a calculation rule (% of ADR).

      Note:

      Advanced Discount Reasons do not appear in the discount field list in Reservation Stay Details.

      1. Click the Advanced check box to identify the discount reason as an Advanced discount.

      2. Click Add Row to add new rules.

      3. Enter the Max Occupancy and the Discount (% of ADR) per rule:

         1. The Min Occupancy % auto-populates for the new rule added.

         2. Click X to delete a rule.

   5. Click Save and Continue to add another rule.

3. Click Save.

Editing a Discount Reason

1. From the Administration menu, select Booking, select Reservation Management, and then select Discount Reasons.

2. Enter search criteria and click Search.

3. In the search results, select the code, click the vertical ellipsis Actions menu, and then click Edit.

4. Update the configuration.

5. Click Save.

Deleting a Discount Reason

1. From the Administration menu, select Booking, select Reservation Management, and then select Discount Reasons.

2. Enter search criteria and click Search.

3. In the search results, select the code, click the vertical ellipsis Actions menu, and then click Delete.

4. Click Delete to confirm.