Preface

The Nor1 machine-learning-based suite of upsell applications creates incremental revenue opportunities for hotels. With its native integration into OPERA Cloud, hotel staff can seamlessly manage and fulfill guest upgrade requests directly within the system. This release is designed to enhance operational efficiency, drive additional revenue, and improve guest satisfaction through personalized upgrade offers.

Purpose

This guide provides a comprehensive overview of key features, activation steps, and detailed instructions for utilizing upgrade options during check-in and reservation management. It also explains the automated upgrade fulfillment process, outlines the locking of modifications after the 10th of the following month to ensure accurate Nor1 invoicing, and includes troubleshooting tips and FAQs to ensure a smooth user experience.

Customer Support

The following support options are available:

Live Chat is provided for Nor1 CheckIn Merchandising customers directly in the application.
Nor1 eStandby Upgrade support is provided on the Customer Support Portal at the following URL: https://iccp.custhelp.com.
Customers can contact their Account Relationship team or Account Revenue Manager directly.

When contacting Customer Support, please provide the following:

Product and program/module name.
Functional and technical description of the problem (include business impact).
Detailed step-by-step instructions to be re-created.
Exact error message received.
Screen shots of each step you take.

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/hospitality/.

Revision History

Table -1 Revision History

Date	Description of Change
September 2024	Initial Publication
March 2025	Updated Chapter 8 Insights