Preface

This document provides security reference and guidance for Oracle Hospitality Nor1 Cloud Services.

Purpose

This guide explains how to work with the Nor1 Security Solutions.

Customer Support

The following support options are available:

Live Chat is provided for Nor1 CheckIn Merchandising customers directly in the application.
Nor1 eStandby Upgrade support is provided on the Customer Support Portal at the following URL: https://iccp.custhelp.com.
Customers can contact their Account Relationship team or Account Revenue Manager directly.

When contacting Customer Support, please provide the following:

Product and program/module name.
Functional and technical description of the problem (include business impact).
Detailed step-by-step instructions to be re-created.
Exact error message received.
Screen shots of each step you take.

Documentation

The following documents provide additional detail for the Payment Card Industry Data Security Standard (PCI DSS) and Open Web Application Security Project (OWASP):

PCI DSS: https://www.pcisecuritystandards.org/security_standards/index.php
Center for Internet Security (CIS) Benchmarks (used for OS Hardening): https://benchmarks.cisecurity.org/downloads/multiform/
For Oracle products documentation, visit the Oracle Help Center website: http://docs.oracle.com.
Oracle Hotels Portal: https://docs.oracle.com/en/industries/hospitality/hotels.html

Oracle Hospitality product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/hospitality/.

Revision History

Table - Revision History

Date	Description of Change
September 2024	Added Cookies Policy statement in the following locations: Secure Deployment Properly Train and Monitor Admin Personnel
March 2025	Initial Publication