Enterprise Level

The enterprise cloud deployment model provides a managed, internet-accessible API endpoint hosted by Oracle and scoped to your Simphony enterprise. Customers and partners connect to a single, centrally governed interface (with separate test and production environments), using standard authentication and role-based access. This deployment method simplifies connectivity (no venue-by-venue firewall work), accelerates partner onboarding, and delivers consistent versioning, capacity at scale, and operational guardrails such as monitoring, rate limiting, and centralized credentials. It also enables enterprise control of menus, pricing, and configuration across many sites, supporting faster rollouts and lower total cost of ownership.

Compared to on‑premises property deployments, the cloud endpoint provides a richer integration surface and advanced enterprise information and notifications such as supporting Organizations, Configuration, Check, and Employees notifications (on‑premises supports Check only) and includes organization and revenue-center search and barcode collection APIs not available with property on‑premises deployments.

Cloud access depends on WAN availability for use cases that must operate during internet disruptions or require lower latency (for example, kiosks). You can pair the cloud endpoint with the local workstation endpoint for resilience.

Considerations for Enterprise-Level Deployments

  • Connectivity: Single, managed, internet‑accessible endpoint; simpler partner onboarding and no venue‑by‑venue firewall work.
  • Governance: Centralized auth, credentials, roles/scopes; easier enterprise control of menus, pricing, and access.
  • Scale and consistency: Consistent versioning, rate limits, monitoring, and capacity managed by Oracle.
  • Dependency: Requires WAN availability; plan for graceful degradation when the internet or cloud path is down.
  • Observability: Central logs, metrics, and throttling; easier multi‑site reporting and support.
  • Rollout speed: Faster to enable across estates; lower total operational overhead.
  • The following calls are only available with the cloud-based endpoint:
    • Organization Service:
      • Get search for locations within an organization
      • Get search for revenue centers within a location
    • Configuration service:
      • Get the barcode collection
  • The following notifications are supported for cloud deployments:
    • Organizations Notification
    • Configuration Notification
    • Check Notification
    • Employees Notification