1.1 Overview of Retail Onboarding

Retail Onboarding is the process of collecting, evaluating, and authorizing the customer information for secured retail banking.

The Relationship Managers can initiate this process when the customer shows interest in any of the bank’s products or approaches the bank for an availing facility. The information collected throughout this process is stored in the bank’s database for future reference.

Process Flow Diagram

The flow diagram illustrating the different stages in the Retail Onboarding process is shown below for reference: