1 Introduction to Oracle Financial Services Communication Cloud Service

Constant change in the communications; from regulatory changes to environmental and market conditions, come at a significant cost. The Communication Cloud Service reduces the complexity, overhead and cost of making changes to ensure accurate, consistent and timely communication with your customers.

In the digital economy, customer demands personalized communication over their preferred channel and the financial institutes are transforming their ways to deliver services. Oracle Financial Services Communication Cloud Service is a communication management service, which streamlines the customer communication process by automating the communication definition, creation and delivery.

Leading collaboration tools enables to deliver clear outbound communication for better understanding. Oracle Financial Services Communication Cloud Service ensures that the proper content is delivered to appropriate recipients along their preferred delivery channel in the correct format.

Oracle Financial Services Communication Cloud Service

Oracle Financial Services Communication Cloud Service is a SaaS solution. Communications are designed online in the browser-based interface by configuring the reusable components that make up the outgoing communications and the conditional logic that determines which components are included in each outbound communication.

Benefits of Customer Communication Management Service
Following are some of the benefits of using Communication Service offered by Oracle Financial Services Cloud:
  • Provides a secure and consistent environment for deployment and operation of SaaS applications.
  • Provides unified security feature to all the services that are deployed on the platform.
  • Provides user identity management and management of access entitlements provisioning for the users.
Accessibility
There are two aspects for accessibility considerations in Oracle Financial Services Communication Cloud Service:
  • The ability to use the user interface to configure the document publishing process to produce accessible output
  • The ability for the user interface to operate with accessibility features in mind

Oracle Financial Services Communication Cloud Service provides a design system, that has declarative attributes and helps in defining important properties such as alternate text.

It provides the underlying technology by being coded to meet accessibility standards. This in turn allows these products to support the use of assistive technologies, such as screen readers and screen magnifiers. The generated output can be made to meet the needs of users with different abilities.

Features
Some of the highlights of Oracle Financial Services Communication Cloud Service accessibility features include:
  • Alternative text for graphics
  • Background and foreground color contrasting
  • PDF/UA-1 compliant output

Oracle's goal is to ensure that specially challenged users can perform the same tasks and access the same functionality as other users.

For more information about accessibility laws, standards, and regulations, refer to Oracle's Accessibility Program website.