In the Queue Assignment section the Account # column is enabled with a link to directly navigate and view the account details in the Customer Service screen.

To view the next account in the same sequence as listed, click Filtered Account button in the Queue Assignment section header. The details are displayed in Customer Service screen’s > Summary tab.

On reviewing the account details, you can further navigate to the subsequent accounts in the sequence by clicking Filtered Account button in Right-Splitter window > Quick Search section. Successively, clicking Filtered Account button displays all the accounts and when the last account is reached, a message is displayed indicating There is no account in this queue.