3.3 User Productivity
Oracle Financial Services Lending and Leasing User Productivity screen is a supervisor feature that allows you to monitor the daily performances of users completing Loan origination and servicing tasks.
These tasks are categorized as customer service/collection tasks. The system updates these details on daily basis.
Using the User Productivity screen, you can review the following daily tallies:
- Number of accounts worked and call activities, by user
- Number of accounts worked and call activities, by queue
- Number of funding decisions (verified or funded), by user
This chapter explains how to use the User Productivity screen to view this information.
Navigating to User Productivity Screen
- On the Oracle Financial Services Lending and Leasing home screen, click Dashboard > Dashboard > User Productivity.
- The system displays the User Productivity screen. You can view the tasks related to:
- Customer Service/Collection
Parent topic: Dashboards