1. Loan Servicing User Guide
  2. Customer Service
  3. Review Request
  4. Responding to Review Request

4.20.4 Responding to Review Request

On completing the review, you can Send Response detailing the feedback of your review. It is ideally recommended to send a response back to the originator by providing your views on the review as a comment. The details are recorded in the Comment History section as reference.

However, system also allows your forward the same request to another reviewer in case of additional clarifications.

To respond to review request

  1. On the Oracle Financial Services Lending and Leasing Application home page, click Servicing > Customer Service screen and select Review Requests tab.
  2. In the Query section, click Receiver. System displays all open review request you have received.
  3. In the Review Request section, select the record that you have reviewed. Click Edit.

    Figure 7-64 Review Request-View


    Description of Figure 7-64 follows
    Description of "Figure 7-64 Review Request-View"

    Specify your review response in the Comment field. Select the Send Request check box to send the review response immediately to originator. In case of any further changes, retain the check box unselected and save the details. The response is not sent and the same can later be sent to originator by selecting the record and clicking on Send Response option from the action section.

The details are updated in Review Request tab and status of request is updated as RETURN TO ORIGINATOR.

Parent topic: Review Request