2.2.2.1 Other Features on the Results screen
The Results screen on the Applications screen has below listed common features (these features are not present on the Result screen on Customer Service screen):
Table 2-6 Other Features on the Results screen
| What is it? | What does it do? |
|---|---|
| View All | If you select View All check box, all applications in the system accessible with your user id appear in the Results screen under search section. |
| Queue Name field | This display only field indicates the queue in which the selected application is currently in. (This in normally related to one or more of the following, based on setup: producer, state, or status.) |
| Secured box | Indicates that the selected application is secured (that is, that the applicant is an employee of the organization) and may only be loaded by authorized users. |
| Copy Application button | Creates a copy of the selected application. This feature is usually used when an applicant has submitted a previous application or when an applicant submits a second application and you don’t want to retype the information. |
| New Application | Opens a screen where a user can create a new application by providing required details. |
| Open Application | Displays the application details for the selected application. |
| Unlock Application | Unlocks the selected application locked by another user. |
Parent topic: Quick Search section