1. Loan Servicing User Guide
  2. Customer Service
  3. Customer Service screen’s Customer Service tab
  4. Maintenance sub tab
  5. Creating Monetary and Non monetary Transactions

4.5.2.1 Creating Monetary and Non monetary Transactions

All monetary and non monetary tasks listed in the appendix Transaction Parameters are available for use on Maintenance screen. Each task requires a Transaction value and a Parameter value.
To use the Maintenance screen to complete monetary transaction
  1. Open Customer Service screen and load the account you want to work with.
  2. Click Customer Service sub tab and then click Maintenance tab under it.

    Figure 4-5 Customer Service - Maintenance


    Description of Figure 4-5 follows
    Description of "Figure 4-5 Customer Service - Maintenance"

  3. On the Maintenance screen’s Action section, click Add in the Transaction Batch Information Section section:
    • Select the Monetary box to complete a monetary transaction.

      -or-

    • Clear the Monetary box to complete a non monetary transaction.
  4. In the Transaction field, select transaction for the task you want to complete. Transaction availability depends on the type of Loan account, whether the transaction is monetary or non monetary, and user responsibility.
    Note that, during set up, all transactions are configured to be processed either in real time or as a batch transaction. Accordingly, the Batch check box is selected only if the selected transaction is to be performed through batch execution.
  5. Click Load Parameters.
  6. Specify all the required parameter values and click Post. The system displays result (success or failure) in the Results section.

You can cancel a transaction by selecting the record and clicking Void. The parameter TPE_TXN_POST_DEFAULT_GLDATE is used to default the transaction date to GL date. If the Default Transaction Date to GL Date is Yes, then GL date will be defaulted as transaction date. If the value is No, then the transaction date will not be defaulted and you can specify the transaction date manually.

When transaction date is not equal to or less than the system date, transaction is considered to be back dated. System Date is OFSLL System Date which is the GL Date. When user posts the back dated transaction, system displays warning message as Confirm to post the back dated transaction with YES/NO. If user selects Yes, then transaction proceeds. If user selects No, then the transaction gets cancelled.

System displays back dated posting warning message only if the parameter TPE_SHOW_BACKDATE_WARNING is set to Y.

When an ON MILITARY DUTY TRANSACTION is posted in an account:
  • The system restricts users from bankruptcy /repossession/foreclosure conditions.
  • System posts DO NOT CHARGE OFF condition on that account to exclude the account from Auto Charge Off process.
  • The DO NOT CHARGE OFF condition is removed when OFF Military Duty transaction is posted.

Parent topic: Maintenance sub tab