4.5.1.5 Cancelling a Promise to Pay
Oracle Financial Services Lending and Leasing enables you to cancel promises to pay using the Account Detail’s screen Call Activities section. You might do this when a customer informs you prior to the promise date that he or she cannot make the payment.
To cancel the existing promise to pay
- Open the Customer Service screen and load the account you want to work with.
- Click Customer Service sub tab and then click Call Activities tab under it.
- Click Add. The system displays the Call Activities screen.
- Select the call activity entry for the promise to pay you want to cancel.
Click the Cancel box. The promise is marked as canceled and will not be considered when processing promises; in other words, it will not be counted as either satisfied or broken.
Parent topic: Call Activities sub tab