1. Loan Servicing User Guide
  2. Customer Service
  3. Queue Assignment
  4. Reassign Users in Queue
  5. Bulk Replace Queue Users

4.21.5.2 Bulk Replace Queue Users

  1. On the Oracle Financial Services Lending and Leasing home screen, click Servicing > Servicing > Customer Service > Queue Assignment.
  2. Search for the required Queue or User using the parameters in Search Criteria. The search results are displayed in the Queues & Queue Assignment section.
  3. In the Queue Assignment section, click Select All check box.
  4. Click on the Replacement User drop-down list on the header and select the new user from the list. You can also use the Search option within the list to search for the required user.
  5. Specify the reason for change in the Reason field on the header.
  6. Click Update Queue.
On successful user replacement, a system generated comment is posted on the account with the following details:
  • Alert flag as N
  • Type
  • Sub Type
  • Comment Format QUEUE USER CHANGED FROM XXX TO YYY BECAUSE OF <<REASON>> ON <<DATEFORMAT>>

Parent topic: Reassign Users in Queue