C.3 Update Case
Once the details of a work order has been registered as a case in third party
system, there can be subsequent updates in the details of the mapped account arising due
to mismatch in account details, change in address, collateral and so on. These changes
need to be incrementally updated into the third party system and are done through the
following web services which are triggered when corresponding details are updated.
Table C-2 Update Case
| Web Service | Type of change in mapped account |
|---|---|
| updateCaseAccountInfo() | When Account details are updated. |
| updateCaseAddress() | When Address details are updated. |
| updateCaseCollateral() | When Collateral details are updated. |
| updateCaseDebtor() | When Primary Customer details are updated. |
| updateCaseCosigner() |
When Secondary Customer details are updated. Secondary Customer can also be the next customer type defined in the sequence. |
The update web service request consists of the modified field details that are to be
updated in third party system.
If the web service request is successful, the modified details are updated into the case
in third party system. Also a comment is posted on the corresponding account in Customer
Service > Comments tab, with the following details:
- Type = SYSTEM GENERATED
- Sub Type = INBOUND FROM INTERFACE
- Comment = “CASE NO: <<UPDATED ACCOUNT DETAILS ACCEPTED BY THIRD PARTY INTERFACE>>”
- Comment By = “INTERNAL”
- Comment Dt = Comment Posted date and time.
In case of an error in the web service response received from third party system, case
details are not updated and the following details are posted as a comment against the
account.
- Type = SYSTEM GENERATED
- Sub Type = INBOUND FROM INTERFACE
- Comment = “CASE NO: <<UPDATED ACCOUNT DETAILS NOT UPDATED IN THIRD PARTY INTERFACE>>”
- Comment By = “INTERNAL”
- Comment Dt = Comment Posted date and time.
Parent topic: Appendix :Generic Recovery Interface (GRI)