When you add new Telecom details or update existing details and save the record, the same becomes the current/primary Telecom of the business and the current indicator is set to Y by default. In such a case, the previous Telecom details are disabled (set to N).

1. In the Telecom sub tab, click Add. You can also perform any of the Basic Operations mentioned in Navigation chapter. A brief description of the fields are given below:

   Table 4-67 Telecom

   In this field	View this
   Permission to call	Check this box if customer has provided permission to contact through the specified phone number.
   Permission to Text	Check this box if customer has provided permission to contact through text message.
   Telecom Type	Select the Telecommunication type from the drop-down list.
   Phone	Enter the business phone number.
   Ext	Enter the phone extension.
   Current	Check this box to indicate that this is the current record.
   Time Zone	Select the business time zone from the drop-down list. The list is populated with values form TIME_ZONE_CD lookup code.
   Best day to call	Select the preferred day of the week to contact the business from the drop-down list.
   Start Time	Specify the start time after when you can contact the business.
   Period	Select the period as AM/PM from drop-down list.
   End Time	Specify the end time before which you can contact the business.
   Period	Select the period as AM/PM from drop-down list.

2. Perform any of the Basic Actions mentioned in Navigation chapter.