The Queue Assignment tab in Oracle Financial Services Lending and Leasing application allows you to search and view the hard assigned customer service queues maintained in the system. You can also view the queue assignment details with option to reassign users in a hard assigned queue and track activity status posted on the account.

Customer Service Queues are maintained in Administration’s setup screen (Setup > Administration > User > Queues > Customer Service). For more information on hard assigned queues, refer to section Using the Hard Assigned feature in setup guide.

Navigating to Queue Assignment

On the Oracle Financial Services Lending and Leasing home screen, click Servicing > Servicing > Customer Service > Queue Assignment.

Figure 4-65 Queue Assignment

Description of "Figure 4-65 Queue Assignment"

In this section, you will learn how to compete the following tasks:

• Using Queue Search
  
• Queues sub tab
  
• Criteria sub tab
  
• Queue Assignment sub tab
  
• Reassign Users in Queue
  
• Filter Accounts based on Queue Criteria
  
• View Accounts in Sort Order Sequence
  
• Track Activity Status