4.19 Customer Service screen’s External Interfaces tab
The Customer Service screen’s External Interfaces tab displays the account specific information derived from external system.
Oracle Financial Services Lending and Leasing has been integrated with a third party system to explicitly fetch the account specific information through an input data file. A set of automated batch jobs which are scheduled at regular intervals pulls the data shared by external system and populates in the respective account in Customer Service > External Interfaces tab. For more information on available Batch Jobs, refer to Setup Guide > Administration > System > Batch Jobs section.
In the External Interfaces tab, each input data file either new or an update to existing information is displayed as individual record in the Interface section and the column definition details (as sorted in Setup > Data Files screen) are displayed in Interface Details section.
Table 4-105 Interface Details
| In this field | View this |
|---|---|
| Interface section | |
| ID | Unique case identification number. |
| Interface Name | Name of the external interface. |
| File Name | Input data file name appended with New (IBN) or Existing (IBU) file identifier convention. |
| Status | Current status of the record (None, Accepted, or Rejected). |
| Creation Dt | Date when the record was created. |
| Action Taken By | User who has modified the record status. |
| Action Dt | Date when the action was performed on the record. |
| Interface Details section | |
| Parameter | Name of header used in input data file corresponding to the account information such as First Name, Last Name, Address and so on. |
| Value | Data fetched from external system for each header/parameter. |
Along with the account specific updates, the records may also contain bankruptcy details which needs you attention. You need to verify those details and confirm the authenticity by either accepting or rejecting the bankruptcy information. If Accepted, system posts the bankruptcy details on the corresponding customer accounts.
This section consists of the following topic:
Parent topic: Customer Service