Customer Service screen’s Associated Accounts tab

4.7 Customer Service screen’s Associated Accounts tab

The Associated Accounts screen displays all the accounts associated with the selected Master Account in the Associated Account Details section along with a summary of rolled-up balances for the accounts being displayed.

In the Associated Account Details you can use a combination of following type of filters to sort and display the matching account(s).

Product Type - Here you can either select a specific product or select All to display corresponding accounts in combination of Master and associated accounts. However, system defaults this option based on the product type of Master Account.

Table 4-55 Product type of Master Account

Command Button	Action Performed
Loan	If selected, system filters and displays all Loan accounts associated with Master Account. The Summary section displays consolidated/ rolled-up balance of all accounts including Master account if the same is also a Loan account.
Line	If selected, system filters and displays all Line accounts associated with Master Account. The Summary section displays consolidated/ rolled-up balance of all accounts including Master account if the same is also a Line account.
Lease	If selected, system filters and displays all Lease accounts associated with Master Account. The Summary section displays consolidated/ rolled-up balance of all accounts including Master account if the same is also a Lease account.
All	If selected, system displays all accounts associated with Master Account of same currency. The Summary section displays consolidated/ rolled-up balance of all accounts including Master account.

Statement Consolidation Only - If check box is selected, system filters and displays ALL or Product Type specific accounts having the Statement Consolidation indicator enabled. The Summary section displays consolidated/rolled-up balance of all displayed accounts including Master account if the same also has the statement consolidation indicator enabled.
- By default this check box is not selected and system displays ALL/selected Product Type irrespective of the Statement Consolidation indicator (Enabled or Disabled).
All Currencies - By default, system displays only those accounts having the same currency as that of Master Account. Clicking on this check box displays all the accounts associated with Master Account irrespective of the currency with which the account is operated. Also if checked, only the Accounts counters are updated in Summary section and Dues are reset to zero.
Agreement Number - This option provides a drop-down list with all unique agreement numbers present in the sorted list of account(s). On selecting any of the Agreement Number from the drop-down list, system filters and displays only those accounts associated with the selected agreement number.

At the bottom of the grid, you can view the Count with total number of records displaying in Associated Account Details.

To view associated account details

Open the Customer Service screen and load the account you want to work with.

Click Associated Accounts sub tab.

Figure 4-30 Associated Accounts

Description of "Figure 4-30 Associated Accounts"

A brief description of Associated Account Details are given below:

Table 4-56 Associated Account Details

In this field	View this
Account #	The account number. Clicking on the hyperlink opens the respective account in Customer Servicing screen.
Title	The title of the account.
Product	The type of product associated with the account.
Currency	The disbursement currency.
Billing Cycle	The billing frequency.
Delq Days	The number of days the account has been delinquent.
Pay Off Amount	The total pay off amount on the account.
Amount Due	The total amount due on the account.
Oldest Due Dt	The oldest payment due date on the account.
Status	The status of the account.
Asset Type	The type of asset associated with the account.
Asset Sub Type	The asset sub type.
Collateral Description	Details of primary collateral associated with account. In case of Home Collateral, no Collateral Description is displayed.
Identification #	The identification number of the asset.
Company	The portfolio company.
Branch	The portfolio branch.
Statement Consolidation	If checked, this account will be part of Consolidated MASTER CUSTOMER/BUSINESS STATEMENT generated at Master Account. Else, this account is not included in Consolidated MASTER CUSTOMER/BUSINESS STATEMENT.
Linked Account	The linked Account number. The same is displayed as UNDEFINED if the account is neither marked as Master Account nor Linked to Existing Associated Account.

The Summary section displays the rolled-up balances of the following fields in all accounts displayed:

Table 4-57 Summary

In this field	View this
Dues section - This section displays the total number of accounts available for the selected filter combination of Master and Associated accounts.
Total Delq Due	The total of delinquent amount due on all the filtered accounts at Associated Account Details tab.
Total LC Due	The total non-sufficient fee due amount on all the accounts.
Total NSF Due	The total of non-sufficient funds fee due on all the accounts.
Total Other Due	The total of any other dues pending on all the accounts.
Total Due	The total of all dues including payment amount and all applicable fees on all the accounts.
Total Due (incl current due)	The total of additional due of current month (included based on pre-bill days) on all accounts.
Total PayOff Amount	The total amount payable by the borrower of all accounts if the same is to be paid off as per the current date.
Accounts section - This section displays the total number of accounts available for the selected filter combination of Master and Associated accounts.
No. of Active Accounts	Total Number of Active accounts.
No. of closed Accounts	Total Number of Closed accounts.
No. of Paid Off Accounts	Total Number of Paid Off accounts.

Parent topic: Customer Service