3.7.1.2 Criteria Details

The Criteria Details section helps you to define the account selection criteria.
  1. Click the Setup > Setup > Administration > User > Queues > Criteria Based Condition tab.
  2. Select the required Criteria definition.
  3. In the Criteria section, perform any of the Basic Operations mentioned in Navigation chapter.

    Note:

    Although system allows to define customized selection criteria, the execution of additional selection criteria requires additional processing at server level and can have significant performance impact delaying the EOD processing/web services. Hence it is recommended to have careful consideration while defining the additional selection criteria (like using user-defined tables and columns) and/or get approval from your database administrator before using any selection criteria.
    A brief description of the fields is given below:

    Table 3-40 Criteria Details

    Field Do this
    Seq Specify sequence numbers.
    ( Specify left bracket.
    Parameter Select the parameter from the drop-down list.
    Comparison Operator Select comparison operator from the drop-down list.
    Criteria Value Specify criteria value.
    ) Specify right bracket.
    Logical Expression Specify logical operator from the drop-down list.
    Enabled Check this box to enable the selection criteria.
  4. Perform any of the Basic Actions mentioned in Navigation chapter.