3.7.1.2 Criteria Details
The Criteria Details section helps you to define the account selection criteria.
- Click the Setup > Setup > Administration > User > Queues > Criteria Based Condition tab.
- Select the required Criteria definition.
- In the Criteria section, perform any of the Basic Operations mentioned in Navigation chapter.
Note:
Although system allows to define customized selection criteria, the execution of additional selection criteria requires additional processing at server level and can have significant performance impact delaying the EOD processing/web services. Hence it is recommended to have careful consideration while defining the additional selection criteria (like using user-defined tables and columns) and/or get approval from your database administrator before using any selection criteria.A brief description of the fields is given below:Table 3-40 Criteria Details
Field Do this Seq Specify sequence numbers. ( Specify left bracket. Parameter Select the parameter from the drop-down list. Comparison Operator Select comparison operator from the drop-down list. Criteria Value Specify criteria value. ) Specify right bracket. Logical Expression Specify logical operator from the drop-down list. Enabled Check this box to enable the selection criteria. - Perform any of the Basic Actions mentioned in Navigation chapter.
Parent topic: Criteria Based Condition