1. Line Servicing User Guide
  2. Customer Service
  3. Queue Assignment
  4. Reassign Users in Queue
  5. Replace User in Queue

4.21.5.1 Replace User in Queue

  1. On the Oracle Financial Services Lending and Leasing home screen, click Servicing > Servicing > Customer Service > Queue Assignment.
  2. Search for the required Queue or User using the parameters in Search Criteria. The search results are displayed in the Queues & Queue Assignment section.
  3. In the Queue Assignment section, click on the Replacement User drop-down list against the required user and select the new user from the list. You can also use the Search option within the list to search for the required user.
  4. Specify the reason for change in the Reason column against the user selected.
  5. Click Update Queue.

Parent topic: Reassign Users in Queue