4.15 Customer Service screen’s Collateral tab
The Collateral screen displays collateral information regarding any assets associated with an account. Collateral can be a vehicle, home, or something else, such as household goods. The Collateral screen contains the Vehicle/Home/Other and Seller sub tabs. The Vehicle and Other sub tabs further consists of Valuation and Tracking sub tabs.
To view the collateral details
- Open the Customer Service screen and load the account you want to work with.
- Click Collateral tab. System displays the following screen:
- If the account’s collateral is a vehicle, the Collateral screen opens at Vehicle tab:
- If account’s collateral is a home, the Collateral screen opens at the Home tab:
- If account’s collateral is neither a vehicle nor a home, the Collateral screen opens at the Other Collateral:
Clicking on Asset # in the Vehicle sub tab takes you to Collateral Management screen opening respective collateral. You can modify the details by clicking on Edit and saving the record.Note:
While adding Collateral to an account, you can either select/deselect the Substitution check box. If selected (default), system marks all the other collaterals/assets linked to the account as Substituted and the same status is indicated in Collateral Management screen. If deselected, then there is no change in the Asset status. .
The system displays a warning message if the Collateral Management screen is already open.
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