The Collector Activity screen displays the number of accounts worked and call activities by collector for the day. It also displays details regarding calls and total number of calls per queue.

To use the Collector Activity

1. Click Dashboard > Dashboard > User Productivity > Collector Activity. The details on this screen are grouped into two:
   • Users
   • Activity Details
2. In the Users section, you can view the following information.

   Figure 3-2 Collector Activity

   
   

   
   Description of "Figure 3-2 Collector Activity"

   
   

   A brief description of the fields is given below:

   Table 3-1 User section

   Field	View this
   User	Displays the user code.
   Name	Displays the user name.
   Accounts	Displays the number of accounts worked.
   Call Activities	Displays the number of call activities.

3. In the Activity Details section, you can view information for the selected user. A brief description of the fields is given below:

   Table 3-2 Activity Details section

   Field	View this
   Queue Name	Displays the queue name.
   Left Messages	Displays the left message activity count.
   Promise To Pay	Displays the promise to pay activity count.
   No Answer	Displays the no answer activity count.
   Other	Displays the other activity count.
   Total	Displays the total activity count.