1. Line Servicing User Guide
  2. Customer Service
  3. Customer Service screen’s Transaction History tab
  4. Balances sub tab

4.10.1 Balances sub tab

Details of an account balance can be viewed on the Balances sub tab.

The Balance Group in Balances section consists of the following four action buttons:
  • Current Balance
  • Deficiency Balance
  • Non-Performing Balance
  • Terminate Balance

By default, the Current Balance option is selected. In case the status of an account is Charged Off, then the system defaults to Deficiency Balance option.

Depending on which one you select, a different set of balance information appears. In all cases, the Balance screen can be viewed in the following two transaction period modes:
  • ITD/CTD (Inception-to-date/Cycle-to-date)
  • YTD (year-to-date)
To view account balance information
  1. Open the Customer Service screen and load the account you want to work with.
  2. Click Transaction History tab, then click Balances sub tab.
  3. In the Balance Group section, select the balance you want to view.
    Current Balance displays the current balances for accounts with an status of ACTIVE.

    Table 4-69 Balance Group

    In this field View
    Balance Type The balance type.
    Opening Balance The opening balance amount.
    Posted The amount posted (in addition to the opening balance).
    Paid Balance The amount paid.
    Waived The amount waived.
    Charged Off The amount charged off.
    Adjusted (-) The amount adjusted (negative adjustments).
    Adjusted (+) The amount adjusted (positive adjustments).
    Capitalized (-) The capitalization amount deducted from specific balance.
    Capitalized (+) The capitalization amount added to principal balance.
    Balance The current (closing) balance. The total active balance of the account is displayed at the bottom.
    Deficiency Balance displays the current balances for accounts with an status of CHARGED OFF. If you click Deficiency Balance, the following information appears:

    Table 4-70 Deficiency Balance

    In this field View
    Balance Type The balance type.
    Opening Deficiency The opening deficiency balance.
    Chg off Posted The additional charged off amounts posted.
    Recovery The amount of deficiency balance paid.
    Deficiency Balance The current (closing) deficiency balance. The total deficiency balance of the account is displayed at the bottom.
    Non-Performing Balance displays the current balance for accounts with status as NONPERFORMING. Non-Performing accounts fall between CHARGED OFF accounts and ACTIVE accounts. These accounts are treated as active when dealing with the customer, but for accounting purposes are treated differently as they are expected to charge off in the future. Fee and interest balances are not expected to be collected in full and therefore are not recognized as income. If you click Non-Performing Balance, the following information appears:

    Table 4-71 Non-Performing Balance

    In this field View
    Balance Type The balance type.
    Opening Non-Performing The opening non performing balance.
    Paid / Terminate The amount of non performing balance paid or terminated.
    Paid Excess The additional non performing amounts posted.
    Waived The amount waived.
    Adjusted (-) The amount adjusted (Negative adjustments).
    Adjusted (+) The amount adjusted (Positive adjustments).
    Balance The current (Closing) non performing balance. The total non-performing balance of the account is displayed at the bottom.
    Terminate Balance displays the current balance for accounts with a status of TERMINATE. Selecting Terminate Balance option displays the following account details.

    Table 4-72 Terminate Balance

    In this field View
    Balance Type The balance type.
    Opening Balance The opening non performing balance.
    Posted The balance amount posted on the account.
    Paid The amount of non performing balance paid.
    Waived The amount waived.
    Charge Off The additional charged off amounts.
    Adjusted (-) The amount adjusted (Negative adjustments).
    Adjusted (+) The amount adjusted (Positive adjustments).
    Capitalized (-) The capitalization amount deducted from specific balance.
    Capitalized (+) The capitalization amount added to principal balance.
    Balance The current (closing) balance. The total active balance of the account is displayed at the bottom.
  4. In the Txn Period Balance section, select how you want to view the balance:

    Select ITD/CTD to view transactions by Inception-to-date /Cycle-to-date:

    -or-

    Select YTD to view the transactions by year to date.

Parent topic: Customer Service screen’s Transaction History tab