1. Line Servicing Setup Guide
  2. Administration User
  3. Intelligent Segmentation
  4. Machine Learning for Queue Creation

3.10.1 Machine Learning for Queue Creation

The Intelligent Segmentation screen in OFSLL is based on the Oracle JavaScript Extension Toolkit (Oracle JET) framework. This facilitates to identify different clusters of data and create queues.

In order to access the Intelligent Segmentation screen from the User Interface menu link, you need to enable the system parameter FLL_SET_JET_INTELLIGENTSEG_URL (JET INTELLIGENT SEGMENTATION URL). For more details on installing and deploying this feature in OFSLL, refer to Installation Manual.

Note:

The input data for Machine Learning (ML) data set cluster creation is provided by the Batch Job QMLPRC_BJ_100_03 (ML DATASET CREATION FOR INTELLIGENT SEGMENTA TION) available in batch job set SET-QCS.
In this screen, you do the following:

Figure 3-47 Intelligent Segmentation - Workflow


Description of Figure 3-47 follows
Description of "Figure 3-47 Intelligent Segmentation - Workflow"

  • Identify Cluster of Data for a given Account Condition.
  • View hierarchy of cluster and list of accounts falling into different levels of cluster.
  • Create a queue by selecting Cluster.

Parent topic: Intelligent Segmentation