1. Line Origination User Guide
  2. Appendix :Generic Recovery Interface (GRI)
  3. Introduction
  4. Pre-requisites

C.1.1 Pre-requisites

Following are the pre-requisites while working with third party integrated system:

  • Ensure that Cycle setup (Setup > Vendors> Cycles tab) is defined for the Work Order, where channel is selected as Generic Recovery Interface. Also if the system is defined to automatically post any specific conditions on account, you need to maintain the Action and Result Code.
  • Ensure that Vendor Fees (Setup > Vendors > Vendor Fees tab) defaults the Estimated Amount.
  • Ensure that the Work Order Types are mapped consistently and are in sync between OFSLL and third party system. The following table lists the Work Order Types maintained in the system.

    Table C-1 Work Order Types

    Work Order Type Description
    DRK DOOR KNOCK (GRI)
    IIR IMPOUND INVOLUNTARY REPOSSESSION (GRI)
    VRP VOLUNTARY REPOSSESSION (GRI)
    IVR IMPOUND VOLUNTARY REPOSSESSION (GRI)
    SKP SKIP TRACE (GRI)
    IRP INVOLUNTARY REPOSSESSION (GRI)
  • Ensure that the details of Vendors, Collectors and Service types are mapped consistently and are in sync between OFSLL and third party system.
  • Define Invoice Rules (Setup > Vendors > Invoice Rules tab) that are applicable to each Vendor Service with appropriate Work Order Status, Close Reason, and State combinations. This ensures that the Collectible flag is set to Y for selected invoice during processing.

Parent topic: Introduction