1. Line Collection Setup Guide
  2. Administration User
  3. Queues
  4. Criteria Based Condition
  5. Conditions

3.7.1.3 Conditions

The Condition section determines whether the Condition in the selected Criteria Definition is to be opened or closed on the matching accounts.
  1. Click the Setup > Setup > Administration > User > Queues > Criteria Based Condition tab.
  2. Select the required Criteria definition, define Criteria and click Conditions tab.
  3. In the Condition section, perform any of the Basic Operations mentioned in Navigation chapter.
    A brief description of the fields is given below:

    Table 3-41 Condition

    Field Do this
    Condition

    Select the Condition from the drop-down list. This list is populated based on lookup code ACC_CONDITION_CD which consists of all the matching conditions associated with the selected Criteria Definition.

    Note that, some of the conditions like Delinquency, Scheduled for Charge-Off and so on (listed above) are automatically opened/closed by system and is not available in this list for selection.
    Action Select the action as Open / Close by clicking on the adjacent radio button.
    Enabled Check this box to enable the Condition.
  4. Perform any of the Basic Actions mentioned in Navigation chapter.

Parent topic: Criteria Based Condition