3.7.1.2 Sort
In the Sort sub tab of Queue Definition, the new applications which are in origination queue are displayed here based on sort criteria defined. In case of any overrides, applications would be sorted automatically without the need of a setup definition. However, there is no impact if sort is not defined for a queue.
To setup Sort Criteria
- Click Setup > Setup > Queues > Origination > Selection Criteria > Sort.
- In the Sort section, use the Seq, Sort field, and Order to rearrange the queue.
- To setup, perform any of the Basic Operations mentioned in Navigation chapter.
A brief description of the fields is given below:
Table 3-52 Setup Sort Criteria
Field Do this Seq Specify the sequence number representing the sorting priority. Sort Field Select the sort criteria from the list of parameters available in the dropdown list. Order Select either ascending or descending as the sort order. - Perform any of the Basic Actions mentioned in Navigation chapter.
Parent topic: Origination Tab